Guest Cancellation Policy
VibeyVenue operates a flexible cancellation policy to protect both guests and hosts. The applicable refund depends on how far in advance the cancellation is made.
Full Refund — More Than 7 Days Before
If you cancel more than 7 calendar days before your booking date, you will receive a 100% refund of the total amount paid, including the service fee. Refunds are processed within 5–10 business days to the original payment method.
Partial Refund — 2 to 7 Days Before
If you cancel between 2 and 7 days before the booking date, you will receive a 50% refund of the venue fee only. The VibeyVenue service fee is non-refundable.
No Refund — Less Than 48 Hours Before
Cancellations made within 48 hours of the booking start time are non-refundable. This is to protect hosts who have turned away other bookings.
Host Cancellations
If a host cancels a confirmed booking, the guest receives a 100% refund. The host may also receive a penalty affecting their search ranking and a formal warning. Repeated host cancellations may result in account suspension.
Force Majeure
In the event of severe weather (e.g., declared natural disasters), load shedding above Stage 6 impacting the venue, or a national state of emergency declared by the South African government, VibeyVenue will work with both parties to offer credits or refunds on a case-by-case basis.
How to Cancel
Log into your dashboard, navigate to "My Bookings", and select "Cancel Booking" next to the relevant reservation. Refunds are processed automatically based on the policy above. For disputes, contact support@lekkerspot.serviceathand.com.