Getting Started
To book a venue, browse the Explore Venues page, select a spot, choose your date and time, and proceed to checkout. Payment is processed securely via PayFast. You will receive a booking confirmation email immediately after your payment is complete.
How Do I Create an Account?
Click "Login" in the top-right navigation. You can sign in with your Google account or use the credentials login for quick access. Your profile is automatically created on first login.
How Do I Pay?
VibeyVenue uses PayFast, one of South Africa's most trusted payment gateways. We accept Visa, Mastercard, Instant EFT (via Capitec, Standard Bank, FNB, Nedbank, Absa), SnapScan, and Mobicred.
Can I Book Per Hour?
Yes! Some venues offer hourly booking. When viewing a venue, if it supports hourly pricing, you will see a Start Time and End Time picker. The total is automatically calculated based on the number of hours selected.
I Did Not Receive a Confirmation Email
Check your spam or junk folder first. Confirmation emails are sent from noreply@lekkerspot.serviceathand.com. If you still cannot find it, log into your dashboard and check the "My Bookings" tab — your booking will appear there if payment was successful.
How Do I Contact the Host?
Once your booking is confirmed, the host's contact details are shared via email. You can also message the host through your dashboard. Please keep all communication on-platform to ensure you are protected by VibeyVenue's policies.
I Have a Technical Problem
Email us at support@lekkerspot.serviceathand.com or call our South African support line at +27 (0)10 123 4567. Support hours are Monday to Friday, 08:00 – 18:00 SAST, and Saturdays 09:00 – 13:00 SAST.